Medical Office Staffers in High Demand
You don’t have to be a doctor or a nurse to enjoy a rewarded career in healthcare. Throughout the country, medical office staffers are in high demand – a trend likely to continue through at least the next decade. With an aging U.S. population, increased access to insurance coverage, and a growing emphasis on primary care services, physician groups, clinics, hospitals and other healthcare organizations will need more office staffers. Here are some of the career possibilities and a general description of their duties:
Medical receptionists. They welcome patients and family members, and handle the “check-in” and “check-out” processes for appointments. That typically includes having patients update their medical record, obtain insurance information, collecting co-pays and scheduling future appointments. Medical receptionists also answer patients’ questions and maintain the waiting area.
Medical records clerks. These staffers gather the records for the day’s appointments, and update and file those paper or electronic files after a patient’s appointment is completed.
Patient account managers. These specialists typically manage the financial processes involved with recording patient charges, filing insurance claims and tracking incoming review and unpaid balances.
Insurance verification specialists. Many patients are not aware of their current insurance coverage as policies may have lapsed or changed since the last visit to a provider. Insurance specialists focus on getting that information so the provider can be reimbursed for services. In addition, they often talk with insurers about treatment options and medications, helping patients receive the appropriate care while contributing to the financial health of the organization.
Billing and coding specialists. These professionals stay on top of the ever-changing requirements for proper billing and coding of prevention, screening and treatment procedures, helping providers maintain their revenue flows.
Medical assistants. These healthcare professionals perform a variety of tasks in the office, including helping with scheduling, obtaining insurance authorizations and assisting other staffers throughout the day.
Drivers. Many clinics, hospitals and healthcare systems hire full-time drivers to transport elderly or disabled patients to and from their medical appointments. This is an important, but often overlooked, step in delivering timely patient care to individuals in urban, suburban and rural communities.
Physicians, nurses and other medical professionals could not treat patients effectively without the support of a high-quality office staff. So, if you are interested in a career with a healthcare organization, take a look at the wide variety of options. Whether you’re a “people person,” detail-oriented, or great with numbers, there’s a position that’s well suited to your talents. Our website has information on current openings and we invite you to talk to one of our experienced recruiters to discuss your personal goals.